We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.

At Luxintimtes Limited (trading as Bodywear Lab (BWL), the owner of the sites and activities), we are committed to protecting the privacy and security of our customers and site visitors. The  BWL team members understand how important privacy is. If you have any questions about how we Protect Your Privacy, contact us at bodywearlab.com/contact

For all our services, the data controller, the company that’s responsible for your privacy, is Luxintimtes Limited.

We use your information in a few ways. What we do depends on the information. The answers below set this out in detail, showing what we do, and why we do it.

We need your Name and Contact Details to:

-Deliver your purchases to you

-Send you service messages by text, e-mail, such as order updates.

-Send you information by email, SMS, or post, about our new products and services. 

-Fraud prevention and detection

-Show you BWL adverts as your browse the web

-Finding out what you, and other customers, like. 

We need your Payment information to:

-Take payment, and give refunds

-Use Fraud prevention and detection

We use your Contact History to:

-Provide customer service and support

-Train our staff

We use your previous Purchase History and Saved Items to:

-Sell you things

-Provide customer service and support, and handle returns

-Finding out what you, and other customers, like

We analyse how you interact with our website to:

-Improve our website and set default options for you (such as language and currency)

-Protect our Website

We gather information from accounts you connect to our site to:

-Enable you to upload files, log into our website simply and easily without having to create a specific account

-To provide product recommendations

We use your responses to:

-Run the surveys, competition or promotion

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from BWL, and you are unlikely to receive our optimal overall customer experience.
We also anonymise and aggregate analytical information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.

We do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies in the BWL group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)

Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies

Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help us run our business

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Companies approved by you, such as social media sites (if you choose to link your accounts to us),

Marketplace sellers where you place an order, and Klarna where you choose to use their payment service

We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.

If you contact us via e-mail or via a contact form on our website, by fax or by telephone, the data you have provided (eg your e-mail address, name and phone number and possibly other data) will be saved with our customer service web host for a period of 90 days to be able to answer your questions or to process your requests. Our customer service web host is not able to use or monetise your data at any point.

We are working closely with all companies and service providers to ensure that our privacy policy and your data are protected at all times.

We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

You can stop receiving marketing messages from us at any time.

You can do this:

Through your account settingsBy clicking on the ‘unsubscribe’ link in any email by contacting our Customer Care team 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as BWL comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at BWL, for example new designers)

A cookie is a small text file that is stored in your web browser that allows BWL or a third party to recognize you using a unique identifier.

Who sets them: First-party cookies are set by BWL. Third-party cookies are set by companies other than BWL, such as analytics providers and advertisers.

What they do: "Essential" cookies enable services we offer. "Non-essential" cookies help us understand how our services are being used (i.e., analytics) and deliver advertisements. Some cookies may track you across multiple websites you visit (including ones not operated by us) to help deliver advertisements that may be relevant to you.

How long they last: Cookies may be either "session" or "persistent." A session cookie expires (i.e., is deleted) when you close your browser. A persistent cookie remains until it expires or you delete the cookies via your browser settings. Expiration dates are set in the cookies themselves and may vary in length, depending on the purpose of the cookie.

We use all types of cookies in our web-based services.

BWL websites: When you visit the BWL website, BWL and third parties will set cookies in your browser. BWL sets essential cookies to enable certain features and remember your preferences. Third parties set cookies for both essential and non-essential purposes including analytics (e.g., Google Analytics) and advertising (e.g., Google DoubleClick for Publishers).