We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.
At Luxintimtes Limited (trading as Bodywear Lab (BWL), the owner of the sites and activities), we are committed to protecting the privacy and security of our customers and site visitors. The BWL team members understand how important privacy is. If you have any questions about how we Protect Your Privacy, contact us at bodywearlab.com/contact
For all our services, the data controller, the company that’s responsible for your privacy, is Luxintimtes Limited.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the BWL website or other BWL services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use BWL.
We use your information in a few ways. What we do depends on the information. The answers below set this out in detail, showing what we do, and why we do it.
We need your Name and Contact Details to:
-Deliver your purchases to you
-Send you service messages by text, e-mail, such as order updates.
-Send you information by email, SMS, or post, about our new products and services.
-Fraud prevention and detection
-Show you BWL adverts as your browse the web
-Finding out what you, and other customers, like.
We need your Payment information to:
-Take payment, and give refunds
-Use Fraud prevention and detection
We use your Contact History to:
-Provide customer service and support
-Train our staff
We use your previous Purchase History and Saved Items to:
-Sell you things
-Provide customer service and support, and handle returns
-Finding out what you, and other customers, like
We analyse how you interact with our website to:
-Improve our website and set default options for you (such as language and currency)
-Protect our Website
We gather information from accounts you connect to our site to:
-Enable you to upload files, log into our website simply and easily without having to create a specific account
-To provide product recommendations
We use your responses to:
-Run the surveys, competition or promotion
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from BWL, and you are unlikely to receive our optimal overall customer experience.
We also anonymise and aggregate analytical information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
We do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies in the BWL group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites (if you choose to link your accounts to us),
Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you contact us via e-mail or via a contact form on our website, by fax or by telephone, the data you have provided (eg your e-mail address, name and phone number and possibly other data) will be saved with our customer service web host for a period of 90 days to be able to answer your questions or to process your requests. Our customer service web host is not able to use or monetise your data at any point.
We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this page).The right to access the personal information we hold about you.The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account.The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.The right to request that we transfer or port elements of your data either to you or another service provider.The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
You can stop receiving marketing messages from us at any time.
You can do this:
Through your account settingsBy clicking on the ‘unsubscribe’ link in any email by contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as BWL comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at BWL, for example new designers)
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target BWL banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of BWL (for example, your BWL search history, and the content you read on BWL) or on BWL banners or ads you have previously clicked on.
A cookie is a small text file that is stored in your web browser that allows BWL or a third party to recognize you using a unique identifier.
Who sets them: First-party cookies are set by BWL. Third-party cookies are set by companies other than BWL, such as analytics providers and advertisers.
What they do: "Essential" cookies enable services we offer. "Non-essential" cookies help us understand how our services are being used (i.e., analytics) and deliver advertisements. Some cookies may track you across multiple websites you visit (including ones not operated by us) to help deliver advertisements that may be relevant to you.
How long they last: Cookies may be either "session" or "persistent." A session cookie expires (i.e., is deleted) when you close your browser. A persistent cookie remains until it expires or you delete the cookies via your browser settings. Expiration dates are set in the cookies themselves and may vary in length, depending on the purpose of the cookie.
We use all types of cookies in our web-based services.
BWL websites: When you visit the BWL website, BWL and third parties will set cookies in your browser. BWL sets essential cookies to enable certain features and remember your preferences. Third parties set cookies for both essential and non-essential purposes including analytics (e.g., Google Analytics) and advertising (e.g., Google DoubleClick for Publishers).
You may limit the cookies set in your browser by taking the steps described below. Note that declining cookies may impact your ability to use our services.
Browser settings: You may change your browser’s settings to delete cookies that have already been set and to reject new cookies. To learn more, visit the help pages of your browser:
You may also visit our sites in your browser’s "private" or "incognito" mode, in which case cookies will be set, but deleted when you close browser.
Opt-out (EU users): Users from the EU may opt out of non-essential cookies by declining the pop-up that appears as you access the site. Upon opting out, we will, to the extent possible, delete any non-essential first-party cookies in your browser and remember your cookie preference for your next visit. Please review your browser settings to remove third-party cookies.
Third party advertising opt-outs: Certain third parties provide ways to opt out of advertising cookies across multiple sites. You can learn more by visiting the sites of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://www.aboutads.info). In addition, there are third party plug-ins and apps that help manage cookies.
We use technologies that resemble cookies to help track user activities and preferences. For example, we may use web beacons (tiny graphics with a unique identifier embedded on web pages or emails) to track your activities and communicate with cookies. You cannot opt out of web beacons used on webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only.